Service Leadership Education Project

 

SLE

Initiated by the General Education (GE) Office, the Service Leadership Education (SLE) project aims to develop in students the capacity to  deliver services with competence, character and care . GE courses incorporating the ideals of Service Leadership are purposely designed and delivered to build leadership competencies in our students. Ethical practices and the importance of positive social relationships are deeply emphasized to equip the students to be good service leaders. We hope that students can develop the valued characteristics of effective leaders, including empathy, openness in mind, being creative, socially responsible and reflective.

Upon completion of SLE courses, students should be able to:

  1. Explain the leadership capabilities aimed at ethically satisfying the needs of self, others, groups, communities, systems and environments;
  2. Explain the key elements of effective leadership and how it can be improved to provide exceptional service;
  3. Analyze different leadership models and how they impact quality of professional practices;
  4. Identify ways to improve his/her leadership capabilities with character and care in providing excellent service;
  5. Reflect and review ethical practices in their professional areas;
  6. Develop Service Leadership plans/business plans in an entrepreneurial spirit with the intent to make potential social impact.

Remarks: The intended learning outcomes of SLE courses are designed with reference to the Hong Kong Institute of Service Leadership & Management Limited (HKI‐SLAM) Curriculum Framework.

Features of SLE courses


List of SLE courses
Course Code Course Title
GDBU1846 / GDSC1846 Leadership in Sustainability
GDSC1857 / GDSS1857 Service Leadership in Action (Health Services)
GDAR1865 / GDSS1865 Service Leadership and Emotional Intelligence
GDAR1887 / GDSC1887 Paths to Service Leadership in Health Services
GDAR1925 / GDSS1925 Language and Service Leadership
GDAR1926 / GDSS1926 Service Leadership and Meaning of Life and Death
GDAR1927 / GDSS1927 From Responsible Citizenship to Service Leadership
GDAR1945 / GDSS1945 Sharing Values: Interreligious Dialogue on Real Issues in Real Life
GDAR1946 / GDSS1946 Service leadership in Learning Communities
GDBU1956 / GDSS1956 Service Leadership Practicum
GDAR1977 / GDSS1977 Service Leadership and Career Fulfillment

Leadership in Sustainability
Department of Management
GDBU1846/GDSC1846
2014-15 onwards2013-14
Aims
GDBU1846/GDSC1846

  • To develop responsible graduates who can decipher the importance of leadership practiced by sustainability leaders in the corporate world;
  • To facilitate self-transformation in students, develop right values for ethical and responsible management and prepare them to become change agents.
Features
  • Outreach events to serve the members of the community through experiential group projects;
  • Case study and report evaluation in the setting of the real business world;
  • Self-growth plans to foster students’ personal development.
Aims
  • To develop responsible business graduates who can decipher the importance of leadership practiced by sustainability leaders in the corporate world;
  • To facilitate self-transformation in students, develop right values for ethical and responsible management and prepare them to become change agents.
Features
  • Interactive teaching and learning methods such as experiential learning activity and online simulation games;
  • Co-operation with external organizations through mentoring by corporate leaders and field studies to companies.
Course introduction video:

Remarks: This course has been revamped in AY2014-15.

Service Leadership in Action (Health Services)
School of Chinese Medicine & Department of Social Work
GDSC1857/GDSS1857
AimsFeatures
  • To introduce the concepts of service leadership and their actualization in health services, with particular emphasis on Chinese medicine;
  • To help students understand the social dimension and ethical concepts related to health services so that they can provide professional quality service with care and integrity in the future.
  • Visits to Chinese and western clinics;
  • Guest lectures by government officials, NGO representatives, medical practitioners, herbal granules manufacturer, etc.;
  • Application of knowledge: students were asked to develop a feasible health service business plan as course final project.

Service Leadership and Emotional Intelligence
Department of Social Work
GDAR1865/GDSS1865
AimsFeatures
  • To equip students with essential knowledge, attitudes and skills in the areas of leadership and Emotional Intelligence (EI);
  • To develop students’ emotional abilities relating to self and social awareness and management.
  • Interactive teaching and learning activities: Stimulation exercises, group discussions, role plays, EI tests to help students analyse and solve real life scenarios in relation to service leadership;
  • Training the servers: students are asked to design service plans that embrace development of leadership skills and EI when serving different community groups.

Paths to Service Leadership in Health Services
Department of Religion and Philosophy & School of Chinese Medicine
GDAR1887/GDSC1887
AimsFeatures
  • To develop students’ organizational, communication and problem-solving skills through planning and implementing the service activities;
  • To facilitate, through a reflection of the services, a change in students’ service attitude and social concern for the needy groups in the community.
  • Opportunities to serve in 2 host organizations such as elderly home, Chinese medicine clinics, Mother’s choice, etc;
  • Talks, role play, training workshops co-organized with Office of Student Affairs, to get the students ready for delivering service.

Language and Service Leadership
Department of English Language and Literature
GDAR1925/GDSS1925
AimsFeatures
  • To introduce the concept of service leadership through the understanding and use of language – not only as used by linguists, but also by prominent individuals throughout history;
  • To help students understand the multi-faceted relationship between language and leadership, how service leadership is constructed and performed in different fields and contexts.
  • Studying the notion of leadership through films, books, and writing of short reviews;
  • Applying and reflecting on the knowledge and values about service leadership through conducting research and writing term essays;
  • In-class "political forum" for debate and discussions on controversial topics or current issues.

Service Leadership and Meaning of Life and Death
Department of Religion and Philosophy
GDAR1926/GDSS1926
AimsFeatures
  • To help deepen the understanding of meaning of life through both service leadership learning and in-depth discussion and reflection upon issues related but not limited to death and dying;
  • To provide hand-on experience with practical application and invite in-depth reflection through fostering learners’ service leadership competencies.
  • Course content covers more than abstract theory and ethical reasoning but also emotional aspects and practical skills, to help students to be better prepared to understand and to face with matters like suicide, grief, bereavement, loss etc.
  • Practical knowledge and skills drawn from different disciplines, e.g. sociology, social work, psychology etc. will be introduced throughout the course.
  • Interesting learning activities, e.g.film watching, role play, discussion, etc.
  • Hands-on experiences of paying visits or offering services to 1-2 partner institutions in the community.

From Responsible Citizenship to Service Leadership
Department of Religion and Philosophy
GDAR1927/GDSS1927
GDAR1927/GDSS1927
AimsFeatures
  • To develop students’ sense of citizenship. Two values of good citizenship will be highlighted: integrity (anti-corruption) and fairness;
  • To motivate students to influence the community with this spirit through service leadership.
  • Real life scenarios will be used for group discussions and role-plays;
  • Community/organization visits for students to identify the service needs and suggest viable service plans for meeting the needs;
  • Comprehensive opportunity to do service in host organizations, from exploring service needs, planning activities, delivering the services, to evaluating the result.

Sharing Values: Interreligious Dialogue on Real Issues in Real Life
Department of Religion and Philosophy
GDAR1945/GDSS1945
IGE-1945
AimsFeatures
  • To introduce dialogical principles of deep-dialogue, critical-thinking, emotional-intelligence, and competitive-cooperation;
  • To encourage students to explore ways of taking action to create change and bridge differences at the interpersonal and social/community levels through service activities,
  • To increase students’ awareness of social issues and the need of solidarity of different religions.
  • Course content covers the major religions and their services in the world and Hong Kong, the principles of service leadership, hotly debated social issues and service possibility in social justice, sex and gender, peace and violence, etc.;
  • Visiting religious institutions and creating promotion booth as a service delivery to the secondary school students;
  • Opportunities to serve in a religious organization and to organize a mini conference on social issues.

Service leadership in Learning Communities
Department of Education Studies
GDAR1946/GDSS1946
IGE-1946
AimsFeatures
  • To provide students with major theories of leadership (e.g. organizational psychology, sociology and business), service learning and learning community (e.g. education, management and sociology);
  • To equip students with necessary skills to act as service leaders in supporting youth undertaking community learning activities.
  • Course content covers principles and process of service leadership, concepts and theories of learning community and developing community learning projects with youth and older adults;
  • Employing experiential and action learning approaches with integrated concepts and theories from different disciplines while involving in-class and out-of-class activities;
  • Opportunities to design and conduct community learning activities involving youth and older adults in healthy living and wellbeing, expressive art, drama and physical exercises.

Service Leadership Practicum
Department of Marketing
GDBU1956/GDSS1956
IGE-1956
AimsFeatures
  • To provide students with an opportunity to gain real-life working experience related to service learning and community engagement;
  • To help students become engaged leaders who take responsibility for solving problems, making improvement and meeting the tangible needs of a defined community with competence, character, humility, and care.
  • Service leadership placement in NPO/NGOs for students to take the initiative to recognize opportunities for improvement in the organizations, and lead the process of taking the improvement forward;
  • A self-discovery learning experience through continuous reflection, as well as guidance and supervision of the faculty and workplace supervisors.

Service Leadership and Career Fulfillment
Department of Social Work & Career Centre, SA
GDAR1977/GDSS1977
GDARSS1977
AimsFeatures
  • To use the concepts of service leadership and career fulfilment for vocational/entrepreneurial pursuits;
  • To introduce the interdisciplinary knowledge of life-career planning for facilitating career development with particular emphasis on fostering a sense of caring through involvement in serious leisure or hobbies during free time; To help students understand motivation, ethical issues, and meaningful engagement related to caring for others and society so that they can develop their capacity of social responsibility in their future careers;
  • To facilitate the self-development of students through a reflection of the new concepts acquired and services provided for achieving work-life integration central to their future career development.
  • Development of skills and attributes for becoming a caring leader and a competent team: Interactive learning activities include role plays, simulation games, and workshops in relation to the knowledge and values about service leadership and career fulfillment;
  • Application of life-career and service knowledge: Formulating and carrying out feasible service plans as course assignment, i.e. organizing events in NGO settings to serve deprived youth;
  • Individual reflective journal and group sharing in both real social world and classroom settings: Facilitating students to see how they grow in leadership competencies and responsibility.

“Volunteer training X Recycled Flower Basket Workshop” student event highlight
More student event highlights
“Outing to New Life Social Enterprise” student event highlight
“Oxfam x Eldpathy Sociology Game on HK Elderly Poverty” student event highlight
“GE x DiD Night” student event highlight
“Breaking the Boundary” student event highlight
“Extraordinary 2 hours” student event highlight
Speech “How to be a great leader” at “Speak Up! HKBU’s Public Speaking Contest” by Jo Chan, undergraduate in Bachelor of Arts in Music Studies at HKBU
Some resources are limited to HKBU staff and students. When prompted, please login with your HKBU email username and password.
2016/17 SLE Events
2016/17 Event Materials
Mar 2017 LOST & FOUND: GE Outstanding Students Award Ceremony cum
Sharing of Mr. Alvin Yeung Ngok-Kiu
Photos Presentation Slides
Mar 2017 SLE Sharing on Entrepreneurship by Longevity Design House
Co-organized with Department of Management, School of Business
Photos Video Recording
Feb 2017 Serving the Rural Community: The Indonesian Experience
Co-organized with Department of Management, School of Business
Photos Video Recording
Dec 2016 Sharing Session of Oversea Service Project –
Overseas Expedition Sharing by Raleigh Volunteers
Photos Presentation Slides
Nov 2016 The Challenges of Being a Social Entrepreneur in Hong Kong:
The Experiences of Diamond Cab

Co-organized with Department of Marketing, School of Business, HKBU
Photos HKBU eNews report HKBU eNews report
Sep-Nov 2016 Well-Being Activity Series with New Life Psychiatric Rehabilitation Association
(A) Recycled Wallet X Well-being Workshop
(B) Volunteer training X Recycled Flower Basket Workshop
(C) Volunteer Training X Touch Wood Workshop
(D) Latte Art X Well-being Workshop
(A) Photos
(B) Photos Highlight video
(C) Photos
(D) Photos
2015/16 SLE Events
2015/16 Event Materials
May 2016 Outing to New Life Social Enterprise Photos Video Recording
Mar 2016 Oxfam x Eldpathy Sociology Game on HK Elderly Poverty Photos Video Recording
Mar 2016 Global Youth Summit 2016 Photos HKBU eNews report
Jan 2016 Theatre in the Dark: "The Choice of Hamlet" Photos
Jan 2016 International Conference in Hong Kong:
Service Leadership Education in Service Economies
Presentation Slides
Nov 2015 Guest talk on Service Holiday
Co-organized with Department of Management, School of Business
Photos Video Recording
Oct 2015 GE x DiD Night
Co-organized with Dialogue in the Dark
Photos Highlight video
Oct 2015- Mar 2016 Youth Ambassadors for Social Inclusion
Co-organized with Dialogue in the Dark
2014/15 SLE Events
2014/15 Event Materials
Jun 2015 GE International Conference:
Foundations of General Education

Organized by CUHK
Presentation Slides Photos Poster displayed
Mar 2015 Breaking the Boundary!
Dialogue with Ricky Wong cum GE Outstanding Students Award Ceremony
Event highlight Photos Video Highlight
Mar 2015 Global Youth Summit 2015 Photos Videos of keynote speeches HKBU eNews report
Feb 2015 GE x DiD Night
Co-organized with Dialogue in the Dark
Photos Highlight video
Dec 2014 GE Retreat: How to Make a Difference on Student Learning
Presentation on SLE course "Paths to Service Leadership in Health Services" by Dr. Kelvin Yue (CMTR), Dr. Kwok Wai Luen (REL) & Dr. Cinnie Ng (SA)
Photos Slides of Dr. Kelvin Yue's presentation Video (restricted to HKBU staff)
Nov 2014 Extraordinary 2 hours
Co-organized with i-dArt
Photos Highlight video
Nov 2014 Seminar on Service Leadership: Going Green in the Office
Dr. William Yu, CEO of World Green Organisation
Photos 7 Principles of Good Practice in Undergraduate Education Video
Oct 2014 General Education, Service Leadership and Management
Mr. Po Chung SBS, OBE, JP, co-founder of DHL International; Chairman of HKI-SLAM
Photos Presentation Slides
2013/14 SLE Events
2013/14 Event Materials
May 2014 Service Leadership Education for University Students: Experience in Hong Kong International conference on Service Leadership Photos Service Leadership in the GE Curriculum The Experience of HKBU Experiencing service leadership through collective and interdisciplinary efforts
Apr 2014 GE Retreat 2014: Teachable & Collaborative Moments in GE
Prof. A. Reza Hoshmand; Guest speaker for SLE course sharing: Dr. Kevin Yu (CMTD)
Photos 7 Principles of Good Practice in Undergraduate Education The Good Teaching Practice videos
Dec 2014 GE Retreat: Reflections on Student Learning
Prof. A. Reza Hoshmand; Guest speaker for SLE course sharing: Miss Susanna Chui (MGNT)
PhotosPresentation Slides for the retreatPresentation Slides of Susanna
Oct 2013 Character strengths in Chinese culture:
Confucian Virtues and Service Leadership

Dr. Lu YU, Assistant Professor, Department of Applied Social Sciences, PolyU
PhotosPresentation Slides
Sep 2013 Designing a Service Leadership Education Course
Prof. A. Reza Hoshmand, Director of GE, HKBU
PhotosPresentation SlidesSample Course Syllabus8 ESSs from SLAM Curriculum Framework
2012/13 SLE Events
2012/13 Event Materials
Sep 2012 Designing a Service Leadership Education Course
Prof. Reza Hoshmand, Director of GE, HKBU
Student Manual of SLE course GDAR1887/GDSC1887
The student manual of the course “Paths to Service Leadership in Health Service”, which outlines the course content, schedule, assessment rubrics and reflection assignments
AY2015/2016 (PDF)
Blake and Mouton Managerial Grid Leadership Self-Assessment Questionnaire [18 items]
To assess the orientation of leadership with reference to people- or task-oriented: Authoritarian Leader, Team Leader, Country Club Leader, Impoverished Leader
Download PDF
Authentic leadership: Self-awareness, internalized moral perspective, balanced processing, relational transparency
Leader behavior checklist [9 leadership factors]
Personal leadership inventory
Service Leadership Initiative Platform
An open platform for SLE course instructors, researchers, students and community partners to exchange ideas and collect feedback. Visit the webpage
Emotional Intelligence

Writing Proposals

Faculty members will be invited to submit SLE course proposals which incorporate the elements of Service Leadership at a certain time during the academic year. As an incentive, subsidies will be provided to faculty members in the design and delivery of the courses.

For the details of submitting course proposals and applications, please click here.

Service Leadership Education: What Impact on Learning? (2017)
Hoshmand, A. R. (2017). Service Leadership Education: What Impact on Learning? Presented at International Symposium on Education and Psychology, Kyoto, Japan, 4-6 April.
Presentation Slides.
Service Leadership at Hong Kong Baptist University: A New Concept in General Education (2017)
Hoshmand, A. R. (2017). Service Leadership at Hong Kong Baptist University: A New Concept in General Education. In Service Leadership Education for University Students (pp. 25-37). Nova Science Publisher, New York. ISBN 9781536119497
Unveiling Service Leadership through Digital Videos in an Interdisciplinary GE Course (2016)
Hodgson, P. and Cheung, Yu Ha (2016). Unveiling Service Leadership through Digital Videos in an Interdisciplinary GE Course. Presented at International Conference on Service Leadership Education in Service Economies, The Hong Kong Polytechnic University, Hong Kong, 7 Jan.
Presentation Slides.
Impacts of Learning Through Experience: An Application of Service Leadership in Whole Person Development (2015)
Chui, S. Hodgson, P., Wong, A. (2015). Impacts of Learning Through Experience: An Application of Service Leadership in Whole Person Development. In Promoting Service Leadership Qualities in University Students: The Case of Hong Kong (1st ed., Vol. 6, pp. 139-160). Springer Singapore. DOI: 10.1007/978-981-287-515-0_10
The Role of Service Leadership in the University’s GE Curriculum: The HKBU Experience (2015)
Hoshmand, A. R. (2015). The Role of Service Leadership in the University’s GE Curriculum: The HKBU Experience. In Promoting Service Leadership Qualities in University Students: The Case of Hong Kong (1st ed., Vol. 6, pp. 17-28). Springer Singapore. DOI: 10.1007/978-981-287-515-0_2
Fostering Affective Emotional Intelligence as Future Service Leaders when Serving Communities (2015)
Hodgson, P. (2015). Fostering affective emotional intelligence as future service leaders when serving communities. Presented at Conference on Service-Learning in Chinese Societies, Chinese University of Hong Kong, Hong Kong, 22 May. DOI: 10.13140/RG.2.1.1883.9206.
Empowering Creativity in Services in Educational Community (2015)
Hodgson, P. and Cheung, Yu Ha. (2015) Empowering creativity in services in educational community. Presented at the 5th Asia-Pacific Regional Conference on Service-Learning, Fu Jen Catholic University, Taiwan, 27-29 May. DOI: 10.13140/RG.2.1.2539.2808.
“Paths to service leadership in health service”: An inter-disciplinary approach for service-learning (2015)
Yue, K.K.M. Kwok, W.L. and Ng, C.L.H. (2015). Paths to service leadership in health service: An inter-disciplinary approach for service-learning. Presented at the 5th Asia-Pacific Regional Conference on Service-Learning, Fu Jen Catholic University, Taiwan, 27-29 May.
Presenation Slides Assessment Evaluation Tools List Reflective Questions and Analysis Report
The Role of Service Leadership in the University’s GE Curriculum: The HKBU Experience (2014)
Hoshmand, A. R. (2014). The Role of Service Leadership in the University’s GE Curriculum: The HKBU Experience. Presented at International Conference Service Leadership Education for University Students: Experience in Hong Kong, the Hong Kong Polytechnic University, 14–15 May.
Presentation Slides
Experiencing service leadership through collective and interdisciplinary efforts (2014)
Chui, S., Hodgson, P. and Wong, A. (2014) Experiencing service leadership through collective and interdisciplinary efforts. Presented at International Conference Service Leadership Education for University Students: Experience in Hong Kong, the Hong Kong Polytechnic University, 14–15 May. DOI: 10.13140/2.1.3995.4566.
Presentation Slides
Virtual and authentic leadership challenge (2014)
Hodgson, P. and Chui, S. and Wong, A. (2014) Virtual and authentic leadership challenge. Presented at the 9th eLearning Forum Asia 2014 (eLFAsia 2014), the National Cheng Kung University, 28–30 May. DOI: 10.13140/2.1.5109.5683.
View the presentation slides